Privacy Policy

Last updated: May 7, 2026

This Privacy Policy describes how Ramjet Plastics ("Ramjet," "we," "us," or "our") collects, uses, and handles personal information when you use our website, contact us, book a consultation, or submit an enquiry about plastic injection moulding, tooling, design, or related manufacturing services.

1. Information We Collect

Information You Provide

When you interact with us, we may collect:

  • Contact information: name, email address, phone number, company details, and preferred contact method.
  • Project information: details about your part, tool, prototype, production volumes, materials, drawings, specifications, manufacturing requirements, and any constraints you share with us.
  • Booking and enquiry information: consultation times, form responses, messages, and other communications you send to us.
  • Commercial information: billing, quoting, payment, and account details where needed to respond to or deliver a service.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Analytics data: page views, session duration, referral sources, button clicks, quiz answers, and usage patterns through tools such as Vercel Analytics, PostHog, Google Analytics, and Google Tag Manager when configured.
  • Session recordings: we may use PostHog to understand how visitors use the website. If enabled, typed information in forms may be captured unless masking is configured by the analytics provider.
  • Technical information: IP address, browser type, device information, operating system, approximate location, and cookie identifiers.
  • Cookies: essential cookies and analytics cookies used to operate the site, measure usage, and improve the website experience.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries, consultation bookings, quote requests, and project discussions
  • Assess whether Ramjet is a suitable manufacturing, tooling, or design partner for your project
  • Provide, maintain, and improve our website and manufacturing-related services
  • Communicate with you about your enquiry, project, account, or service relationship
  • Process payments and meet contractual, accounting, tax, and legal obligations
  • Analyze website performance, campaign effectiveness, and user experience
  • Protect our rights, property, systems, customers, staff, and business operations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

Service Providers

  • Booking and CRM providers: platforms used to manage consultation bookings, customer relationships, enquiries, and follow-up communications.
  • Analytics providers: tools such as PostHog, Vercel Analytics, Google Analytics, and Google Tag Manager that help us measure website usage and improve the site.
  • Hosting and infrastructure providers: services that host, secure, and operate the website.
  • Payment and accounting providers: secure third-party systems used for invoicing, payment processing, and financial records where applicable.
  • Professional advisers: accountants, lawyers, insurers, and other advisers where needed for business, legal, or compliance purposes.

Legal Requirements

We may disclose your information if required by law, court order, regulator request, or where disclosure is reasonably necessary to protect our rights, property, safety, staff, customers, or others.

Business Transfers

If we are involved in a merger, acquisition, restructure, or sale of business assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Respond to enquiries and provide services
  • Maintain business, legal, accounting, warranty, and tax records
  • Resolve disputes and enforce agreements
  • Improve website performance and user experience

You may request deletion of your personal information, subject to legal, accounting, operational, and contractual retention requirements.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or request transfer of personal information we hold about you.

To exercise these rights, please contact us at sales@ramjetplastics.com.

7. International Data Transfers

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to work with providers that apply appropriate safeguards for personal information.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time by posting the revised policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ramjet Plastics
Email: sales@ramjetplastics.com
Phone: 07 3271 4294
Address: Lot 6, 1284 Boundary Road, Wacol QLD Australia 4076